STORE POLICIES:
SHIPPING and P&P (UK & Overseas)
COVID 19 UPDATE
I am still working thankfully (THANK YOU so much for supporting me in these challenging times 🙏🏻)
I aim to handmake, and post out all orders within 5 - 7 working days of receipt of order. This is because everything is handmade by me (and only me) with love, and I'm doing less trips to the Post Office due to Covid.
Please note: I don't try to compete with Amazon Prime, as my jewellery isn't mass produced and stored in a giant warehouse. Every order is handmade with love, by ME alone, and this is why the energy of my jewellery is SO special, and totally different to anything else you will buy. You are buying something truly unique.
You'll also be supporting a small independent one woman, heart-centred UK business in these difficult times we're all living so I appreciate your patience and your custom 🙏🏻.
All orders are sent by UK Royal Mail FIRST CLASS RECORDED DELIVERY (which is a tracked and SIGNED FOR service). Postage cost starts at £3.75. This service USUALLY takes 1-3 working days (after I've posted them) to get to you if you are in the UK.
COVID 19 ~ ROYAL MAIL POSTAL DELAYS
MOST of my parcels are arriving within the 1-3 day Royal Mail delivery window, but SOME PARCELS ARE TAKING LONGER. THIS IS DUE TO ROYAL MAIL STAFFING ISSUES & INCREASED MAILING VOLUME during these unprecedented times.
If you are ordering for a GIFT or a particular date ... PLEASE allow PLENTY of time in case there are postal delays (which are sadly out of my control) 🙏🏻
If you are OUT, when the parcel is due to be delivered, then the Royal Mail post person will put a 'Something for you' RED CARD through your letterbox and you can re-arrange delivery for a convenient time when you are in.
ROYAL MAIL COVID 19 UPDATE - 1st class RECORDED DELIVERIES ... & SIGNATURES
Due to Covid, when your Royal Mail postperson delivers your parcel to you face to face (after you have opened your door and they can confirm your presence to accept the parcel IN PERSON) they now a) ask you to confirm your name, and b) sign for the parcel ON YOUR BEHALF, rather than handing over the hand held terminal for you to sign for the parcel yourself (to minimise contact due to Covid 19). See Royal Mail statement below from their website:-
ROYAL MAIL WEBSITE UPDATE: "In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will NOT be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item"
In the unlikely event of any disputes from customers who claim to have NOT received their parcel from Royal Mail (and where the Royal Mail postperson has UPLOADED their 'proof of delivery' or the special 'XP1" code, to the Royal Mail 'Track and Trace' website (or overseas partners for international deliveries) where the delivery representative has signed for the item on your behalf) ... Paula-Rose Jewellery will not be held LIABLE for any losses incurred, or required to replace disputed non-delivered items. The customer must file a complaint with Royal Mail directly using their unique Royal Mail tracking code number.
I aim to handmake, and post out all orders within 5 - 7 working days of receipt of order. This is because everything is handmade by me (and only me) with love, and I'm doing less trips to the Post Office due to Covid.
Please note: I don't try to compete with Amazon Prime, as my jewellery isn't mass produced and stored in a giant warehouse. Every order is handmade with love, by ME alone, and this is why the energy of my jewellery is SO special, and totally different to anything else you will buy. You are buying something truly unique.
You'll also be supporting a small independent one woman, heart-centred UK business in these difficult times we're all living so I appreciate your patience and your custom 🙏🏻.
All orders are sent by UK Royal Mail FIRST CLASS RECORDED DELIVERY (which is a tracked and SIGNED FOR service). Postage cost starts at £3.75. This service USUALLY takes 1-3 working days (after I've posted them) to get to you if you are in the UK.
COVID 19 ~ ROYAL MAIL POSTAL DELAYS
MOST of my parcels are arriving within the 1-3 day Royal Mail delivery window, but SOME PARCELS ARE TAKING LONGER. THIS IS DUE TO ROYAL MAIL STAFFING ISSUES & INCREASED MAILING VOLUME during these unprecedented times.
If you are ordering for a GIFT or a particular date ... PLEASE allow PLENTY of time in case there are postal delays (which are sadly out of my control) 🙏🏻
If you are OUT, when the parcel is due to be delivered, then the Royal Mail post person will put a 'Something for you' RED CARD through your letterbox and you can re-arrange delivery for a convenient time when you are in.
ROYAL MAIL COVID 19 UPDATE - 1st class RECORDED DELIVERIES ... & SIGNATURES
Due to Covid, when your Royal Mail postperson delivers your parcel to you face to face (after you have opened your door and they can confirm your presence to accept the parcel IN PERSON) they now a) ask you to confirm your name, and b) sign for the parcel ON YOUR BEHALF, rather than handing over the hand held terminal for you to sign for the parcel yourself (to minimise contact due to Covid 19). See Royal Mail statement below from their website:-
ROYAL MAIL WEBSITE UPDATE: "In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will NOT be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item"
In the unlikely event of any disputes from customers who claim to have NOT received their parcel from Royal Mail (and where the Royal Mail postperson has UPLOADED their 'proof of delivery' or the special 'XP1" code, to the Royal Mail 'Track and Trace' website (or overseas partners for international deliveries) where the delivery representative has signed for the item on your behalf) ... Paula-Rose Jewellery will not be held LIABLE for any losses incurred, or required to replace disputed non-delivered items. The customer must file a complaint with Royal Mail directly using their unique Royal Mail tracking code number.
RETURNS POLICY
I am happy to accept exchanges, or returns within 14 days.
All products should be unworn, unused and in their original condition, for either a refund, or an exchange.
I will refund the purchase price of the product, excluding the outward postage, once the goods are received safely back with me.
Buyer covers cost of the cost of of ALL returns, and exchanges, and must retain proof of postage. Unfortunately I cannot accept responsibility for any returned items lost in the post.
Commissioned items, earrings, gift vouchers, energy treatments & 121 consultations, are non refundable.
RETURN ADDRESS DETAILS: Please e-mail me HERE requesting details of my full return address
All products should be unworn, unused and in their original condition, for either a refund, or an exchange.
I will refund the purchase price of the product, excluding the outward postage, once the goods are received safely back with me.
Buyer covers cost of the cost of of ALL returns, and exchanges, and must retain proof of postage. Unfortunately I cannot accept responsibility for any returned items lost in the post.
Commissioned items, earrings, gift vouchers, energy treatments & 121 consultations, are non refundable.
RETURN ADDRESS DETAILS: Please e-mail me HERE requesting details of my full return address
OVERSEAS ORDERS (outside the UK)
Overseas shipping rates calculate automatically on checkout.
Everything is sent by International Tracked & Signed post with Royal Mail, and typically takes around one working week from the date of posting, and is subject to Covid 19 delays which are out of my control. These costs EXCLUDE any customs tariffs that may be charged in your particular country (please read on below).
Typical overseas postage & Packaging costs (under 100g)
USA = £11.11
EUROPE = £11.11
Everywhere else = £11.11
Please also read above note regarding 'proof of delivery' during Covid 19, and liabilities for non-delivered items where ''proof of delivery' has been obtained.
⭐️ IMPORTANT ⭐️ BREXIT & E.U. CUSTOMS DUTIES & TARIFFS (PAYABLE BY THE CUSTOMER)
IMPORTANT CUSTOMS DUTIES NOTE: The buyer is responsible for any and ALL local taxes or local import duties or tariffs that may apply in your country.
As of July 1st 2021 - due to Brexit - ALL OVERSEAS ORDERS TO EUROPE (within the EU) will now incur EXTRA COSTS in the form of VAT/Import duties.
As of 1st January 2021 the UK is no longer part of the EU. This means that new rules apply regarding how the UK trades with EU countries.
IMPORTANT: it is the sole responsibility of the customer to check the rules in their country regarding how VAT and duties/tariffs (if applicable) are collected. As a seller I cannot be held responsible for delays at customs, returned costs and any duties/tariffs or additional costs or charges.
You MUST CHECK with your local customs to determine the import (duties & tariffs payable) for your country as I cannot be held responsible for cost estimates, delays at customs or returned goods. A helpful guideline for typical export duties (paid by the customer) by country can be found here. I cannot be held responsible for any inaccuracies, so again, you must check with your local customs office.
Everything is sent by International Tracked & Signed post with Royal Mail, and typically takes around one working week from the date of posting, and is subject to Covid 19 delays which are out of my control. These costs EXCLUDE any customs tariffs that may be charged in your particular country (please read on below).
Typical overseas postage & Packaging costs (under 100g)
USA = £11.11
EUROPE = £11.11
Everywhere else = £11.11
Please also read above note regarding 'proof of delivery' during Covid 19, and liabilities for non-delivered items where ''proof of delivery' has been obtained.
⭐️ IMPORTANT ⭐️ BREXIT & E.U. CUSTOMS DUTIES & TARIFFS (PAYABLE BY THE CUSTOMER)
IMPORTANT CUSTOMS DUTIES NOTE: The buyer is responsible for any and ALL local taxes or local import duties or tariffs that may apply in your country.
As of July 1st 2021 - due to Brexit - ALL OVERSEAS ORDERS TO EUROPE (within the EU) will now incur EXTRA COSTS in the form of VAT/Import duties.
As of 1st January 2021 the UK is no longer part of the EU. This means that new rules apply regarding how the UK trades with EU countries.
IMPORTANT: it is the sole responsibility of the customer to check the rules in their country regarding how VAT and duties/tariffs (if applicable) are collected. As a seller I cannot be held responsible for delays at customs, returned costs and any duties/tariffs or additional costs or charges.
You MUST CHECK with your local customs to determine the import (duties & tariffs payable) for your country as I cannot be held responsible for cost estimates, delays at customs or returned goods. A helpful guideline for typical export duties (paid by the customer) by country can be found here. I cannot be held responsible for any inaccuracies, so again, you must check with your local customs office.
PRIVACY POLICY (please see separate privacy policy - CLICK HERE)
Your data will NEVER be swapped or sold to a 3rd party (only for payment processing), so your privacy is always maintained.
