STORE POLICIES:
SHIPPING and P&P (UK & Overseas)
COVID 19 UPDATE
I am still working thankfully (THANK YOU so much for supporting me in these challenging times 🙏🏻)
I aim to handmake, and post out all orders within 3 - 7 working days of receipt of order. This is because everything is handmade by me (and only me) with love.
I don't try to compete with Amazon Prime, as my jewellery isn't mass produced and stored in a giant warehouse. It’s all handmade by me alone, and this is why the energy of my jewellery is so special, and totally different to anything else you will buy. You are buying something truly unique.
You'll also be supporting a small independent one woman, heart-centred UK business in these difficult times we're all living so I appreciate your patience and your custom 🙏🏻.
All orders are sent by UK Royal Mail Recorded Delivery (which is a tracked and signed for service). Postage cost starts at £3.50. This service USUALLY takes 1-3 working days (after I've posted them) to get to you if you are in the UK.
COVID 19 ~ ROYAL MAIL POSTAL DELAYS
MOST of my parcels are arriving within the 1-3 day Royal Mail delivery window, but SOME PARCELS ARE TAKING LONGER. THIS IS DUE TO ROYAL MAIL STAFFING ISSUES & INCREASED MAILING VOLUME during these unprecedented times.
If you are ordering for a GIFT or a particular date ... PLEASE allow PLENTY of time in case there are postal delays (which are sadly out of my control) 🙏🏻
If you are OUT, when the parcel is delivered, then you will receive a red card from Royal Mail to arrange re-delivery (with signature).
If you are out during 'working hours' during the day ... you can nominate an alternative delivery address where there will be someone to sign for the package at 'checkout'.
I aim to handmake, and post out all orders within 3 - 7 working days of receipt of order. This is because everything is handmade by me (and only me) with love.
I don't try to compete with Amazon Prime, as my jewellery isn't mass produced and stored in a giant warehouse. It’s all handmade by me alone, and this is why the energy of my jewellery is so special, and totally different to anything else you will buy. You are buying something truly unique.
You'll also be supporting a small independent one woman, heart-centred UK business in these difficult times we're all living so I appreciate your patience and your custom 🙏🏻.
All orders are sent by UK Royal Mail Recorded Delivery (which is a tracked and signed for service). Postage cost starts at £3.50. This service USUALLY takes 1-3 working days (after I've posted them) to get to you if you are in the UK.
COVID 19 ~ ROYAL MAIL POSTAL DELAYS
MOST of my parcels are arriving within the 1-3 day Royal Mail delivery window, but SOME PARCELS ARE TAKING LONGER. THIS IS DUE TO ROYAL MAIL STAFFING ISSUES & INCREASED MAILING VOLUME during these unprecedented times.
If you are ordering for a GIFT or a particular date ... PLEASE allow PLENTY of time in case there are postal delays (which are sadly out of my control) 🙏🏻
If you are OUT, when the parcel is delivered, then you will receive a red card from Royal Mail to arrange re-delivery (with signature).
If you are out during 'working hours' during the day ... you can nominate an alternative delivery address where there will be someone to sign for the package at 'checkout'.
OVERSEAS ORDERS (outside the UK)
Overseas shipping rates calculate automatically on checkout. Everything is sent by International Tracked & Signed post with Royal Mail, and typically takes around one working week from the date of posting.
USA = £11.11
EUROPE = £11.11
Everywhere else = £11.11
Please note: The buyer is responsible for any local taxes or import duties that may apply.
Thank you.
USA = £11.11
EUROPE = £11.11
Everywhere else = £11.11
Please note: The buyer is responsible for any local taxes or import duties that may apply.
Thank you.
RETURNS POLICY
CHRISTMAS GIFT PURCHASES - I am happy to accept exchanges should any Christmas gifts not be suitable up until MONDAY 11th JANUARY 2021. All products should be unworn, unused and in their original condition, for either a refund, or an exchange.
I will refund the purchase price of the product, excluding the outward postage, once the goods are received safely back with me.
Buyer covers cost of the cost of of ALL returns, and exchanges, and must retain proof of postage. Unfortunately I cannot accept responsibility for any returned items lost in the post.
Commissioned items & earrings are non refundable.
RETURN ADDRESS DETAILS: Please e-mail me HERE requesting details of my full return address
I will refund the purchase price of the product, excluding the outward postage, once the goods are received safely back with me.
Buyer covers cost of the cost of of ALL returns, and exchanges, and must retain proof of postage. Unfortunately I cannot accept responsibility for any returned items lost in the post.
Commissioned items & earrings are non refundable.
RETURN ADDRESS DETAILS: Please e-mail me HERE requesting details of my full return address
PRIVACY POLICY (please see separate privacy policy - CLICK HERE)
Your data will NEVER be swapped or sold to a 3rd party (only for payment processing), so your privacy is always maintained.
